At From Above Aerial Imagery ("we," "us," or "our"), a family-operated, woman-owned small business based in Mahomet, Illinois, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.fromabovellc.net (the "Site"), interact with us through email or other communications, or use our drone services. Our Site is hosted on Wix, and we comply with applicable privacy laws, including those in the United States.

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By using our Site or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site or services.

 

We may collect the following types of information:

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• Personal Information: This includes data you provide voluntarily, such as your name, email address, phone number, mailing address, and any other details you submit through contact forms, service inquiries, booking requests, or communications with us. For clients, this may also include information related to your property or project, such as location details for drone operations.

• Service-Related Data: When providing drone services (e.g., inspections, mapping, photography, or emergency support), we may collect or process images, videos, thermal data, geospatial information, or other media captured by our drones. This could incidentally include personal elements like vehicles, structures, or individuals on your property, but we do not intentionally collect sensitive personal data unless necessary for the service.

• Usage and Device Information: Automatically collected data such as your IP address, browser type, operating system, device identifiers, pages visited, time spent on the Site, and referring URLs. This helps us understand how visitors interact with our Site.

• Cookies and Tracking Technologies: We (and our service providers, like Wix) may use cookies, web beacons, or similar technologies to track user activity, remember preferences, and improve Site functionality. You can manage cookie preferences through your browser settings.

 

We do not collect payment information directly on our Site, as any transactions are handled securely through third-party processors if applicable.

• Directly from You: Through forms on our Site (e.g., contact or inquiry forms), emails, phone calls, or in-person interactions when you request services or information.

• Automatically: Via cookies, server logs, and analytics tools provided by Wix and other partners.

• From Third Parties: If you interact with us through social media, referrals, or partners, or during service delivery (e.g., drone footage provided by you or captured on-site).

 

During Services:

 

Drone operations may involve collecting visual or thermal data from the air, which we handle with care to respect privacy boundaries. We use the collected information for the following purposes:

• To provide, maintain, and improve our services, including processing inquiries, scheduling drone flights, delivering reports (e.g., via DroneDeploy or Pix4D software), and fulfilling contracts.

• To communicate with you, such as responding to questions, sending service updates, newsletters, or promotional materials (with opt-out options).

• To analyze Site usage and enhance user experience.

• For safety and compliance, including FAA regulations, insurance requirements (via SkyWatch), and legal obligations.

• To protect our business, prevent fraud, and ensure the security of our operations.

• We do not use your information for automated decision-making that significantly affects you.

• We do not sell your personal information. We may share it in these limited circumstances:

• Service Providers: With trusted third parties who assist us, such as Wix (for hosting), DroneDeploy and Pix4D (for data processing and mapping), SkyWatch (for insurance), or analytics providers. These parties are bound by confidentiality and use the data only for our purposes.

• Business Partners: For collaborative services, like emergency response with first responders, but only with your consent.

• Legal Requirements: If required by law, subpoena, or government request, or to protect rights, safety, or property.

 

Business Transfers:

 

In the event of a merger, acquisition, or sale of assets.

We take reasonable measures to protect your information from unauthorized access, loss, or misuse, including encryption, secure servers, and access controls. Our drones and software (e.g., Autel Robotics systems) include secure data transmission features. However, no system is completely secure, and we cannot guarantee absolute security. We are fully insured through SkyWatch for our operations.

 

Cookies and Tracking:

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Our Site uses cookies for essential functions (e.g., navigation) and analytics (e.g., to track visits). Wix may place cookies for its services. You can disable cookies in your browser, but this may limit Site functionality. For more details, see Wix's privacy policy at wix.com/about/privacy.

 

Your Rights and Choices:

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Depending on your location, you may have rights under laws like the California Consumer Privacy Act (CCPA) or similar:

• Access, correct, or delete your personal information.

• opt out of sharing for marketing purposes.

• Limit use of sensitive data.

To exercise these rights, contact us. We will respond within the required timeframe. You can unsubscribe from marketing emails via the link provided or by contacting us.

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Children's Privacy:

Our Site and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected such data, we will delete it promptly. If you believe we have information from a child under 13, please contact us.

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We may update this Policy from time to time. Changes will be posted on this page with a revised effective date. For significant changes, we may notify you via email or a Site notice. Continued use after changes constitutes acceptance.

 

Contact Us:

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If you have questions about this Privacy Policy or our practices, please contact us at:From Above Aerial Imagery

info@fromabovellc.com

(217)298-1100

 

We value your privacy and are here to address any concerns.